Question 1

How does the e-ticket work and do I need to print it?

Accepted Answer

After payment, each passenger's ticket appears on the order page with a QR code, and it is also sent to the e-mail address in the order. You don't need to print it: show the QR code on your phone when you board. If you bought with your account, the tickets stay there, under “Trips”; if you bought without one, the confirmation e-mail is your only copy, so keep it.

Question 2

Can I change or refund my ticket?

Accepted Answer

A ticket can't be changed online. If you bought with your account and the carrier allows online cancellation, you can cancel the trip under “Trips”, until the deadline shown on the order — for every passenger on it at once. Cancelling frees the seats but doesn't return the money automatically: refunds are handled by the carrier, so contact them directly.

Question 3

How much baggage can I bring?

Accepted Answer

How much hand luggage and how many suitcases the fare includes — and what an extra piece costs — is set by the carrier running the trip, and its rules apply at boarding. You'll find the carrier's name in the search results and on the trip page.

Question 4

What payment methods do you accept and is it secure?

Accepted Answer

You pay online by Visa or Mastercard, on the bank's secure page: you enter your card details only there, never on this site. Your tickets arrive once the bank confirms the payment. Where the carrier allows it, you can also book now and pay the driver when you board.

Question 5

Where can I find the schedule and trip times?

Accepted Answer

The full timetable is on the “All directions” page, which you open from “All destinations” under the popular destinations: every active direction, with its departure times, the days it runs and its starting price. For a particular day, search for the direction and the date: you'll see the trips and their prices, and on each trip's page, every stop with its times.

Question 6

Can children travel and do they need a ticket?

Accepted Answer

Yes. If the carrier offers a child discount on the trip you choose, you'll see it on the trip page under “Available discounts” and can pick it in the passenger's details, under “Fare category”; at boarding you show the child's document. From what age a child needs a seat of their own, and whether they may travel unaccompanied, is up to the carrier.

Question 7

Can I travel with a pet or animal?

Accepted Answer

It depends on the carrier running the trip: it decides whether animals may travel and on what terms — a crate, the weight, the price. If it allows them and has listed this among the vehicle's amenities, you'll see it on the trip page, under “Amenities”.

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